Yes. We can assist with custom staircases and more complex layouts, including winder sets, quarter landings, bespoke tapes, and larger projects.

If your project isn’t standard, please contact us with details so we can advise before you order.

We don’t provide fitting services directly.

In some cases, we may be able to recommend experienced local fitters. Where this isn’t possible, we’re happy to help you prepare for installation and ensure you order the correct quantities.

Any fitting agreement is between you and the contractor, and installation guarantees sit with them. We are responsible for the products you purchase, which are covered by the manufacturer’s warranty.

We recommend booking a fitter only once your order has been received.

Processing times vary depending on the product. Once dispatched, orders are delivered the next working day.

Full details can be found in our Shipping Policy. If you have a specific timeframe in mind, please contact us before ordering.

Yes, we can assist with international orders.

Shipping availability, costs, and delivery times vary by destination and product type. For international or bespoke orders, we recommend contacting us before ordering so we can advise.