Shipping policy

Shipping

We aim to process and dispatch orders promptly and keep you informed throughout.

Order Processing Times

Processing times vary depending on the type of product ordered. Estimated processing times are shown below and are counted in business days (Monday–Friday, excluding bank holidays).

  • Accessories: 1–2 business days

  • Samples: 1–2 business days

  • Carpet: 2–3 business days

  • Stair runners: 2–3 business days

  • Custom or made-to-order items: 3–5 business days

Please note that processing times may vary during busy periods.

Delivery Times

Once dispatched, orders are delivered the next working day.

Delivery times are estimates and cannot be guaranteed.

Tracking

You’ll receive tracking details by email once your order has been dispatched, where available.

If you haven’t received tracking information or need an update on your delivery, please contact us and we’ll be happy to help.

International Shipping

International shipping availability, costs, and delivery times vary by destination and product type. Estimated shipping options are shown at checkout where available.

For international orders or bespoke projects, we recommend contacting us before ordering so we can advise.

Delays

Occasionally, deliveries may be delayed due to courier networks, weather conditions, customs processes, busy periods such as Christmas, or other factors beyond our control once an order has been dispatched.

Questions

If you have any questions about shipping, delivery times, or tracking, please contact us:

Email: info@sterlinglooms.co.uk